Whilst insurance markets were providing financial relief to compensate for such events it was evident that in order to effectively build social resilience and economic stability both within business and the local community there was a significant requirement for those same markets to offer a coherent, one stop mental health solution that could be delivered on an individual to industrial scale basis, to those affected; to return those individuals into economic productivity or social engagement as swiftly as reasonably possible, to equip them with the means by which to manage their situation more effectively and to have real / relevant data around the human cost of such events.
At the heart of the MBL business is the fact that we recognise that ‘people continuity = business continuity’. Through our global professional network of Psychologists, Clinical Social Workers and Social Workers, MBL provides a turnkey solution to allow the insurance industry to adopt a socially responsible role in the management of one of the world’s most pressing problems – mental health. We call this Human Indemnity.
MBL Global offers a comprehensive suite of trauma services that provide insurers, brokers, and crisis responders with unparalleled support. Our services not only meet the immediate needs of policyholders but also deliver long-term value through enhanced resilience, claim reduction and brand differentiation.
Satisfying a demand from consumers and investors/stakeholders who bring CSR and ESG into their buying and investing decision making.
Satisfying a demand from policyholders who require immediate and accessible psychological trauma assistance across a wide range of incidents and situations.
Ubiquitous service scalable and deliverable across multiple product lines, ensuring comprehensive support regardless of the type or scale of the incident.
Leverage new business opportunities, secure renewals, and increase lines by offering services that meet the evolving needs of clients and policyholders.
Providing critical post-event actuarial data able to measure and quantify the economic, human, and social cost of incidents and improving future risk assessments.
Reduces Business Interruption claims by addressing psychological trauma early, ensuring quicker recovery and return to normalcy for affected individuals.
Provides a high-value, high-visibility, non-discriminatory benefit to all—particularly the most vulnerable and those in the most remote areas worldwide.
No claims department resource requirement, freeing up internal resources and ensuring that trauma counselling is managed by dedicated specialists.
Builds insurer brand value via a genuine USP with the policyholder and general public, enhancing trust and loyalty through dedicated trauma support services.
Clear and easily describable service complying with TCF principles, ensuring transparency and fairness in our delivery.
Delivers societal benefits and creates resilience at either a personal, family, business, or community level, contributing to broader social stability.
