The key to ensuring a successful clinical outcome for those seeking trauma counselling is to ensure that the process to access it is both swift, easy to understand and effective.
A finely tuned procedure conforming to both ISO and ANAB standards is adopted with clear information provided at the outset regarding how the process works, the timing of any delivery of services and what information may be required in order to proceed.
The image below highlights the process typically followed from the moment of notification to rehabilitation.
MBL Global offers a comprehensive suite of trauma services that provide insurers, brokers, and crisis responders with unparalleled support. Our services not only meet the immediate needs of policyholders but also deliver long-term value through enhanced resilience, cost reduction, and brand differentiation.
MBL Global is prepared to respond to incidents of any size and across any insurance product type. Our approach is flexible, scalable, and tailored to meet the unique needs of each situation.
Our dedicated emergency desk is available 24/7, ensuring immediate access to support. Whether by phone or email, MBL is ready to respond to your call, providing assistance when and where it’s needed most.
MBL triages the event in collaboration with the referrer, insured client, or crisis responder after which we seek statutory approvals to proceed. All interventions are aligned to stakeholders’ expectations.
MBL’s Incident Manager promptly creates an incident reference number to track the case and coordinates the intervention plan. This includes organising the appropriate professional response to address the immediate and ongoing needs of those affected.
If required, MBL provides immediate ‘In The Moment’ counselling through telephonic, virtual or on-site intervention (on-site counselling between 1 and 72 hours). This ensures that psychological support begins as soon as possible, helping to stabilise and support individuals during a critical time.
MBL creates individual case files for each person affected, and in conjunction with the client, determines counselling modality. Whether it’s group sessions, one-on-one consultations in local practices, virtual meetings, or telephonic support, we ensure that each individual receives personalised care. Counselling continues to rehabilitation or can be limited to a specified number of sessions.
Ongoing counselling and assessment continues through our network of local professionals. We ensure that each individual has access to the necessary resources and support. Case Management is tracked throughout by the MBL Incident Manager.
In cases where individuals need to relocate, MBL seamlessly transfers counselling across our global network. This ensures that support continues uninterrupted, regardless of any change of location.
MBL keeps stakeholders informed with regular updates on the progress of each case. If required, affected individuals can access supplementary support materials to aid in their recovery.
